Refund policy

Last updated: October 23, 2026

30-Day Money-Back Guarantee

We want you to love ZenStrips. If you're not satisfied for any reason, contact us within 30 days of the delivery date of your order and we'll refund the purchase price of the product, no questions asked.

How to request a refund

  1. Email us at info@venturecontact.group with your order number and the email address used at checkout.
  2. You do not need to send the product back unless we specifically ask you to.
  3. Once approved, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Good to know

  • The guarantee applies to the product price. Shipping fees and Shipping Protection are non-refundable unless your order arrived damaged or incorrect.
  • The guarantee is limited to one refund per customer or household.
  • For multi-packs (3-Pack and 6-Pack), the guarantee covers the full pack when requested within 30 days of delivery.

Subscriptions

The 30-day guarantee applies to your first subscription delivery. You can skip, pause or cancel future deliveries anytime from your account or by contacting us before your next billing date. Charges already processed for later deliveries are not refundable once the order has shipped.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund.

Lost or stolen packages

If you added Shipping Protection at checkout and your package is lost, stolen or damaged in transit, contact us and we'll ship a free replacement.

Contact

Email: info@venturecontact.group
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States